In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and/or other security measures implemented by credit card companies to protect the cardholder against card abuse. Sometimes online credit card transactions would fail - the reasons for such failure may simply be the use of a wrong card number or the card limit has been reached, etc. *If you have access to your accounts through AIB Internet Banking.Secure online credit card transactions are processed in real-time on behalf of the ISHS by the authorized merchant payment service provider Ingenico (previously Ogone) using the highest levels of security available on the market.

If a new card has not been automatically ordered for you, you will be advised on screen. Where applicable a new card will be automatically ordered for you. Select 'Report Card Lost/Stolen' and follow the stepsīy logging in to the AIB Mobile Banking App and following the steps below*Ģ. Tap on the ‘Cancel & replace my card’ option and follow the stepsīy telephoning us, 24 hours a day, on: 1800 24 22 27 or +353 (from outside Ireland) Select the card you would like to report as lost or stolenĢ.

Select ‘Manage my Cards’ within the 'Services & Settings' menu. There are a number of ways to contact us in relation to a lost, stolen or misused card:īy logging in to AIB Internet Banking and following the steps below*ġ. If you suspect fraud on your Debit Card, please call us immediately on 1800 24 22 27. If your card has been lost or stolen or misused it is extremely important that you report this as soon as possible. If you can’t find your Debit Card or if you suspect fraud on your Debit Card, please call us immediately on It’s very important that the feature be used only as a temporary measure.

Select this option and you can use the card. If you find your card, you can lift the freeze simply log into Internet/Tablet banking or Kiosk Banking again and follow the same steps as above but instead of the ‘Freeze Card’ option you will see ‘Unfreeze Card’. An immediate freeze will be placed on your card. You can choose the ‘Freeze Card’ option and follow the instructions from there. Go to the ‘Services & Settings’ drop down menu and choose the ‘Manage my Cards’ option which will give you a list of options to choose from.

Login to your Internet/Tablet banking or Kiosk Banking by entering your Registration number and PAC (or AIB Personal Debit Card, on Kiosk Banking). This feature is ideal for use as a short term security measure, for example where you have mislaid your card around the home but you don’t want to report it lost just yet! Once found, you can remove the freeze and use your card as normal. If you think you have mislaid your Debit Card you can place a temporary freeze on your card.

My debit card number wont work